Your information privacy is our responsibility

1 Information Collection

399bet bd collects two types of information from you — information you provide directly and information collected automatically. In both cases, we collect only the information necessary to provide our services.

1.1 Information You Provide

For account registration and management, we collect the following information:

• Full name and date of birth (for age verification — only those aged 21 or above may create an account)
• Email address and mobile number
• National ID card or passport details (when identity verification is required)
• Financial transaction details — deposit or withdrawal information via bKash, Nagad, Rocket, or bank transfer
• Messages and documents you provide when contacting customer support

1.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device type
• Browser and operating system information
• Your usage patterns on the platform and gaming activity details
• Information collected through cookies and similar tracking technologies

2 Purpose of Information Use

399bet bd uses your information for the specific purposes listed below. You will be informed in advance if your information is to be used for any additional purpose.

2.1 Service Operations

• Creating, verifying, and managing accounts
• Processing deposit and withdrawal transactions
• Providing bonuses, promotions, and VIP benefits
• Identifying and resolving technical issues

2.2 Security and Verification

• Verifying identity and detecting irregular activity
• Taking measures to prevent fraud and money laundering
• Preventing the creation of multiple accounts
• Preventing minors from using the platform

2.3 Communication and Support

• Providing 24/7 customer service via live chat and email
• Sending important notifications related to your account
• With your consent, informing you of relevant offers and updates

3 Information Storage and Security

To ensure the security of your personal information, 399bet bd uses industry-standard technologies and practices. Information stored on our servers is protected with SSL (Secure Socket Layer) encryption, and only authorised staff can access the information they need.

3.1 Technical Security

We follow the technologies and procedures listed below:

• Use of TLS/SSL encryption technology for all data transmissions
• Storage of sensitive data in encrypted form in the database
• Regular security reviews and vulnerability assessments
• Two-factor authentication (OTP-based)
• Real-time monitoring system to detect unauthorised access

3.2 Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, financial transaction records may be retained for a set period to meet regulatory requirements. Once that period has passed, the information is securely deleted or anonymised.

4 Sharing Information with Third Parties

399bet bd does not sell, rent, or commercially distribute your personal information to any third party. However, limited information may be shared in the specific circumstances below:

4.1 Service Providers

Trusted technology partners (payment processors, gaming software providers, cloud storage) are used to operate our platform. These parties operate under strict confidentiality agreements and may use information only for the specified purposes.

4.2 Legal Obligations

If we are required to comply with applicable laws in Bangladesh or a court order, we may be obliged to provide the relevant authorities with the necessary information. In such cases, only the information specifically requested is provided.

4.3 Fraud Prevention

In cases of suspicious financial activity or fraud, limited information may be shared with the relevant financial institution or investigating authority.

5 Cookies and Tracking Technologies

Cookies and similar technologies are used on the 399bet bd website to improve your experience. Cookies are small text files stored on your device that help improve the functionality of the service.

5.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure payment security — disabling these will prevent the platform from functioning properly.
• Functional cookies: Used to remember your preferences and settings (language, theme).
• Analytics cookies: Collect anonymous statistics to understand which parts of the platform are used most.

5.2 Cookie Controls

You can delete cookies or stop accepting new ones from your browser settings. However, disabling essential cookies may disrupt core services including login and transactions.

6 Your Rights

As a user of the 399bet bd platform, you have certain important rights regarding your personal information. We respect these rights and are committed to helping you exercise them.

6.1 Right to Information

You have the right to know what information we collect about you, why we collect it, and how we use it. You can contact our support team to request details about your information.

6.2 Right to Correction

If any of your stored information is incorrect, you have the right to have it corrected or updated. Some information can be changed directly from your account settings; otherwise, contact support for assistance.

6.3 Right to Deletion

You may request to close your account and have your information deleted. However, due to legal obligations, certain information (such as financial transaction records) may need to be retained for a set period.

6.4 Right to Opt Out of Marketing Communications

You may request to stop receiving promotional emails or messages at any time. This can be done through the notification settings in your account or via the support team. However, necessary account-related notifications will always be sent.

7 Responsible Gaming and Data Protection

Our responsible gaming policy is directly linked to protecting your information. By analysing your gaming behaviour data, we can identify problematic patterns and take supportive action where needed — this is done entirely in your interest.

If you request self-exclusion, betting limits, or a break, that information is kept confidential and strictly adhered to. Further details can be found on our responsible gaming page.

8 Minor Protection

399bet bd strictly prohibits anyone under the age of 21 from opening an account or using the platform. Age is verified at registration, and if there is any doubt, verification is repeated using an ID document. If a user registers with false information, the account will be suspended immediately and the relevant information will be deleted.

If you become aware that a minor is using our platform, please notify our support team immediately.

9 Policy Changes and Updates

399bet bd may update this privacy policy from time to time due to business needs or legal changes. For significant changes, notice will be given to the registered email address or on the platform.

Continuing to use the platform after a change is considered as your agreement to the updated policy. We therefore ask that you read this page carefully after each update.

For more detailed questions about this policy, visit our FAQ section, where answers to common questions are compiled.

10 Contact

If you have any questions, complaints, or requests regarding this privacy policy, please contact our support team. We are available 24 hours a day, 7 days a week in both Bengali and English.

• Live Chat: Connect directly from any page on the website
• Email: [email protected]

We aim to respond as quickly as possible. Complex requests may take a little extra time for verification.